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Better Outlook integration; Smart Tasks for business process automation; optional ACT Mobile Live, ACT E-marketing and Sage Business Information Services for ACT
Steep learning curve; additional cost of optional services, Rating:
The latest version of the popular ACT CRM application sees enhanced Outlook integration and the ability to automate common business processes. ACT users can also take advantage of new online services, including enhanced support for mobiles through ACT...
Extrait: Customer relationship management (CRM) is all about keeping on top of customer calls, e-mails, letters and any other communications made and received during the business day. Marketed primarily as a sales tool, think of it as an electronic personal assist...